I've just read your Blog. I had such a call about two months ago. As it happened my computer had been running very slowly for a while and Bryan had been to fix it.
The call came at 8am when I was still in bed. They told me that they were Microsoft (R & D sticks in my mind) and that my computer was in danger of crashing and that I should go to it and they would talk me through it. I told the caller (Indian I think ) that I couldn't do that at the time and he said he would call back. A couple of hours later I rang Bryan and he advised me to have nothing to do with them..I had another call from them the next day. I could only hear odd bits of what the caller was saying and I said so. Another person came on the line and I told him that I wasn't interested so he said he would hand over to the Senior Floor Manager. She more or less repeated what had been said before; that I had downloaded some programs that had infected the computer and it was going to crash. I asked how they knew but I don't remember being told. In the end she said, "Well it's your computer. Have a nice day and keep smiling."
I've heard nothing from them since then. It certainly pays to be very cautious and have a suspicious mind.
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